Wonderkind

This article covers issues that can occur when uploading assets, generating renditions, or using the AI image generator.

If the source image is smaller than the target rendition dimensions, Wonderkind cannot upscale it cleanly.

For Meta campaigns only: 1200 × 628 px minimum

For all platforms including Google Display: 1200 × 1200 px recommended

- For Meta campaigns only: 1200 × 628 px minimum
- For all platforms including Google Display: 1200 × 1200 px recommended
- For Stories / Reels: 1080 × 1920 px

Upload a higher-resolution version of the image.

In Asset Studio, go to Renditions and click Retry on the failed rendition.

1. Upload a higher-resolution version of the image.
2. In Asset Studio, go to Renditions and click Retry on the failed rendition.

Some file types may not process correctly.

Supported formats: JPG, PNG, WebP, GIF

Fix: Convert the file to JPG or PNG and re-upload.

A partially uploaded or corrupted file will fail processing.

Delete the asset (Asset Studio, ⋯, Delete asset).

Re-download or re-export the source file.

1. Delete the asset (Asset Studio, ⋯, Delete asset).
2. Re-download or re-export the source file.
3. Re-upload.

Rendition processing normally takes 10–30 seconds. If an asset is still showing Processing after several minutes:

If still Processing, open the asset in Asset Studio and click ⋯, Force retry processing.

If the issue persists, contact Wonderkind support with the asset ID (visible in the URL: <code>/assets/[asset-id]</code>).

1. Refresh the page.
2. If still Processing, open the asset in Asset Studio and click ⋯, Force retry processing.
3. If the issue persists, contact Wonderkind support with the asset ID (visible in the URL: <code>/assets/[asset-id]</code>).

Cause: The AI service returned an error, often due to a prompt that triggered a content policy filter.

Review your prompt for potentially filtered content (violent imagery, explicit content, real person names, trademarked brand names).

If the same prompt worked before, the service may be temporarily unavailable. Try again in a few minutes.

1. Review your prompt for potentially filtered content (violent imagery, explicit content, real person names, trademarked brand names).
2. Simplify the prompt and try again.
3. If the same prompt worked before, the service may be temporarily unavailable. Try again in a few minutes.

Generated images have visible artifacts or low quality

Try a more specific prompt. Vague prompts often produce inconsistent results.

Add style guidance: "photographic, natural lighting, sharp focus, professional"

Avoid asking for text in images. AI-generated text is often distorted and violates platform ad policies.

1. Try a more specific prompt. Vague prompts often produce inconsistent results.
2. Add style guidance: "photographic, natural lighting, sharp focus, professional"
3. Avoid asking for text in images. AI-generated text is often distorted and violates platform ad policies.

Upscaling fails or produces blurry output

Cause: Upscaling a very small image (less than 300 px wide) may not produce a usable result even with 4× upscaling.

Fix: Start with the highest resolution original available. AI upscaling works best on images that are already sharp and at least 512 × 512 px.

Asset deletion is permanent. There is no undo or recycle bin.

Use bulk delete carefully. Always review the selection before confirming.

Assets actively used in campaigns are protected from bulk deletion (you'll see a warning).

- Use bulk delete carefully. Always review the selection before confirming.
- Assets actively used in campaigns are protected from bulk deletion (you'll see a warning).

If you need to recover a deleted asset, re-upload the original file or regenerate it.

- Uploading &amp; Managing Assets
- Asset Studio &amp; Renditions
- AI Image Generation

Asset Processing Issues

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search and ask

Find guides, answers, and references.

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Asset Processing Issues

Rendition shows "Error" status

Cause 1: Original image too small

Cause 2: Unsupported file format

Cause 3: Corrupt or malformed file

Asset stuck in "Processing" status

AI image generation issues

"Generation failed"

Generated images have visible artifacts or low quality

Upscaling fails or produces blurry output

Asset deleted by mistake

Related articles